Whining about a colour between red and yellow

I'm tired of my mobile phone provider, even though I'm sure any other provider would cause me as much irritation. There is no reason to name them, but for those who wonder, the name of the provider describes a colour somewhere between red and yellow.

Spam. They keep sending me spam messages about great new deals. I duly blocked that number, but nevertheless, they managed to get through with a message today. I have no idea how. Could be an Apple bug, I guess.

Selling through bugs. Last time I bought an iPhone, I'm sure I clicked on a cheap model. Three seconds later, I got a confirmation message for a more expensive model. Five seconds later, I called them and asked them to cancel the order. They refused to do so, and insisted I must have clicked on the more expensive model, something that of course is impossible to be sure about. The only way to cancel the order, according to their staff, was to wait for it to be delivered, refuse to pick it up, which meant it would be sent back, and then the order would be cancelled. As I needed the phone urgently, that was out of question for me, so I coughed up for the more expensive model I did not need.

Silly creepy alerts. From a completely new spam number, they sent me a warning that I should unplug the modem during a thunderstorm. How do they know there will be a thunderstorm where I am? Do they track my movements? If so, they do it badly. There was no expected thunderstorm, where I was or any place where I usually go. Why did they send out a message about a trivial precaution everyone knows about? Just to spam me and divert my thoughts from other tasks? And why do they send me a warning about a modem? I do not have any cable modem at all, and I have nothing with them except a mobile phone subscription.

Surprise conditions. I recently changed from one subscription to another to save a few euro a month. On their site, there was a great comparison chart, which listed the difference in conditions. I got switched, and suddenly my iPad lost internet connection. I walked into one of their shops, and they explained that the new subscription did not include the extra SIM-card I used. I could get that service at an additional fee, which meant that my saving per month was close to zero. Besides, there was an activation fee to "activate" the SIM card I had been using for years.

Lost iPad access abroad. For quite a long time, my iPad refused to access the internet when I was abroad. The iPhone SIM worked fine. A few times, my provider sent me new SIM cards that worked for half a day abroad, before the connection failed without any useful error message. This was fixed when I finally got to talk to someone at a super-helpdesk, who revealed that there could be a difference between the SIM-cards needed in iPads and iPhones, even though this in most situations wasn't noticeable. I got a new SIM directly from their central, and the iPad started working again.